Privacy policy

Effective Date: 10 July 2026 Company: REHOBOTH AURA LTD Address: 20, Wenlock Road, London, England, N1 7GU, GB Contact Email: MeghanMayo7306@proton.me Contact Phone: +44 7418 355541

  1. Information We Collect 1.1 Personal Identifiable Information We collect customer personal data only for order fulfillment, including full name, delivery address, contact phone number, email address, pet information you voluntarily submit (pet breed, weight, age for size matching of dog pajamas, feeding bowl selection). 1.2 Payment Information All payment transactions are processed securely via Stripe. We DO NOT store full debit/credit card numbers, CVV codes or bank card sensitive data on our website server. Only encrypted payment transaction records are retained for tax and after-sales verification. 1.3 Non-Personal Technical Data When you browse CHIENLUXE official store, we automatically collect non-identifiable technical information: device model, browser type, website access time, page click records, IP address. This data is used to optimize website loading speed, adjust pet product display logic, analyze user shopping preferences for dog supplies.
  2. Purpose of Data Usage
  • Process, ship and track your pet product orders;
  • Send order confirmation, shipping tracking, delivery reminder emails/SMS;
  • Reply to customer service inquiries about dog clothes, elevated feeding bowls, pet playpens;
  • Send optional newsletter promotions for new pet accessories (users may unsubscribe at any time);
  • Comply with UK Companies House, consumer protection and payment platform regulatory requirements;
  • Prevent fraudulent orders and protect payment security via Stripe.
  1. Data Sharing & Third Parties We never sell, rent or trade your personal data to unrelated third parties. Limited data sharing only occurs with authorized service providers below, who are bound by strict data protection agreements: 3.1 Payment Processor: Stripe, for secure checkout and fund settlement. 3.2 Logistics Carriers: International delivery partners, only receive delivery name, address and phone for parcel shipping. 3.3 Email Service Provider: For transactional email and optional marketing newsletter distribution. All third-party partners comply with UK GDPR data protection standards.
  2. User Data Rights (UK GDPR Compliance) As a customer located in the United Kingdom or European Economic Area, you hold the following data rights:
  • Right to Access: Request a full copy of all personal data we store about you;
  • Right to Rectification: Modify incorrect delivery address, contact information or pet size data;
  • Right to Erasure (Right to be Forgotten): Submit a request to permanently delete all your personal records after all order disputes and return requests are fully closed;
  • Right to Restrict Processing: Temporarily pause our use of your data for marketing purposes;
  • Right to Data Portability: Receive your order data in a readable standard format;
  • Right to Object: Unsubscribe from all marketing emails with one click in every newsletter.

To exercise any of the above rights, send a written request to MeghanMayo7306@proton.me with your full order number and registered email for identity verification. We will respond to all valid requests within 14 business days.

  1. Cookie Policy Our website uses functional cookies to save your shopping cart items, remember pet product size filter preferences, and maintain login status. You may disable cookies through your browser settings at any time, but this may cause partial website functions (checkout, cart storage) to fail. We do not use tracking cookies for cross-site advertising without your explicit consent.
  2. Data Security Measures We implement industry-standard SSL end-to-end encryption for all website page visits and checkout processes. Our server database stores all personal data with password encryption and access permission limits. Only authorized customer service staff can access order data for after-sales support, and all data access actions are logged for audit.
  3. Data Retention Period We retain your complete order and personal data for 7 years after your final order is fully completed, to comply with UK tax law, consumer dispute resolution and Stripe payment compliance requirements. After the retention period expires, all personal data will be automatically and permanently erased.
  4. Policy Updates We reserve the right to revise this Privacy Policy at any time to match updated UK data protection regulations or business adjustments. Any material policy changes will be notified to registered customers via email 7 days before the new policy takes effect. The latest policy version will always be posted on our website footer for permanent review.
  5. Contact For Privacy Inquiries All privacy-related questions, data right requests or complaints can be sent to our dedicated privacy email: MeghanMayo7306@proton.me. We will resolve all privacy complaints within 21 working days.