Contact Us

Effective Date: 10 July 2026 Legal Entity: REHOBOTH AURA LTD Brand: CHIENLUXE Premium Pet Supplies

1. Company Legal Contact Information

Registered Business Address (Customer Support & Mailing Address): 20, Wenlock Road, London, England, N1 7GU, United Kingdom

Support Email: MeghanMayo7306@proton.me Support Phone: +44 7418 355541

2. Customer Service Business Hours (UK Local Time)

  • Weekdays (Monday – Friday): 08:00 AM – 05:00 PM
  • Weekends (Saturday & Sunday): 12:00 PM – 06:00 PM
  • Closed on all UK national public holidays (Christmas, New Year, Easter, Bank Holidays)

3. Inquiries We Can Assist With

Our customer service team provides full support for all matters related to CHIENLUXE pet products:

  1. Product consultation: Pet clothing size matching, adjustable elevated dog feeding bowl selection, indoor pet playpen dimension reference, pet carrier material safety questions.
  2. Order related support: Order confirmation missing, payment failure troubleshooting, real-time package tracking, shipping delay enquiries.
  3. After-sales service: Return & refund application guidance, defective product replacement, damaged parcel claim submission.
  4. Policy questions: Explanation of Privacy Policy, Terms of Service, Shipping & Return Policy.
  5. Business cooperation: Wholesale bulk order consultation, brand distribution partnership requests.

4. How To Reach Us

4.1 Email (Recommended for Detailed Requests)

Email is our primary official communication channel, suitable for complex inquiries that require order numbers, product photos or supporting evidence. When sending an email, please include these details to speed up our reply:

  • Your full order number (if you have placed an order)
  • Your full name and registered checkout email
  • Clear description of your question or issue
  • Attached photos (for damaged goods, size consultation, defective product claims)

We guarantee a formal written reply within 14 UK business days after receiving your complete email request.

4.2 Phone Support

Our telephone line is available during the published UK business hours for quick, simple enquiries, including:

  • Brief product size guidance
  • Simple order tracking checks
  • Quick policy clarification

Please note we cannot process formal return/refund claims or accept photo evidence via phone; all after-sales formal applications must be submitted via email with supporting materials.

4.3 Mailing Address

You may send physical mail, written formal complaints or official business documents to our registered London office address listed above. All physical postal mail will be reviewed and responded to within 21 UK business days upon receipt.

5. Important Reminders

  1. We do not provide customer support via social media private messages, comment sections or third-party instant messaging apps; only the official email and phone listed on this page are valid support channels.
  2. We will never send messages requesting your full bank card number, CVV security code, online banking login password or other sensitive payment information via email or phone. Any such fraudulent messages claiming to be our customer service should be ignored and reported to us immediately.
  3. All disputes, complaints and refund requests are processed in accordance with our official Terms of Service and Return Policy, which are permanently accessible via the footer navigation menu of our website.

6. Company Background Reference

Full Legal Company Name: REHOBOTH AURA LTD UK Companies House Registration Number: 16290028 Company Incorporation Date: 4 March 2025 Company Status: Active Private Limited Company Core Business: Online retail of dog & cat daily pet supplies (UK SIC Industry Code 47.91) Ultimate Director & Beneficial Owner: Mr Konan Samson Kende